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THIS COURSE IS FOR
16–25 year olds not in education, employment or training who want skills to start work.
YOU'LL LEARN
Spot conflict early; Use calm communication; Agree fair next steps
ABOUT THE COURSE
Disagreements happen. This course explains what causes conflict and shows practical ways to listen, speak up and find a way forward. You will learn simple steps to keep conversations respectful and when to ask for help. These skills help in any role with customers or teams.
Price: £
35
Duration (mins):
32 mins
Approved by:
Institute of Hospitality, IIRSM, CPD
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